Frequently Asked Questions

Firstly, head over to our Advice Page to register your number with the Telephone Preference Service; this will help stop sales cold-calls. Once there, you will find other agency reporting portals to notify about scam calls.

If you repeatedly receive spam or scam calls, accepting or rejecting the call will signal to the caller that the number is in use (by you).

If you received the scam as a text message or it involved any form of SMS phishing (smishing), you can forward the message to 7726 (which spells “SPAM” on a phone keypad).

This is a free service provided by most mobile operators to report spam texts.

You can check the owner of a phone number using our free reverse-number lookup service here. Our database is crowd sourced, meaning someone else has received a call before you, and reported the number to us.

This allows you to get an idea of the callers intentions; though this is not guaranteed. We analyse our data regularly and strive for consistency and high standards before sharing our information with the public.

Got that feeling in your stomach?

Act on it. If you’ve just had a call where you handed over private information, and think it might have been a scam – don’t panic. They are known as con-artists (confidence tricksters) for a reason!

Write down the information you think you provided; this will come in handy later. You now need to secure your finances; call your bank immediately, and inform them of the information you handed over.

Change ALL online passwords, Facebook, Sainsbury’s, whatever the account, change them all. Setup 2FA (Two-Factor Authentication) where possible.

If someone eludes to knowing your address, or your name – and they’re putting you in fear, you need to speak to the police on 101 (999 in emergencies).

Never call back numbers you don’t recognise. Scammers often use “one-ring” scams to trick you into returning the call, which can lead to premium charges.

Instead, search the number on our site to see if others have reported it as unsafe. If it’s not listed yet, you can be the first to report it for others.

Never share bank details, passwords, or one-time security codes over the phone unless you are 100% certain of the caller’s identity.

Legitimate companies will never pressure you into making quick decisions. If in doubt, hang up and call the organisation back using a number from their official website.

Scammers often use a trick called “spoofing” to disguise their real number and make it look like a local call. This is designed to increase the chances you’ll pick up.

If the call feels suspicious, trust your instincts. Don’t rely on caller ID alone—always verify the caller before sharing any information.

Yes! Sharing your experience helps protect others. Use our “Report Scam” button to submit details of the number, the type of scam, and any message the caller left.

Reports are reviewed and added to our database so the wider community can benefit from your warning.

Yes, blocking prevents repeat calls from the same number. However, be aware that scammers frequently change numbers, so blocking alone won’t stop all unwanted calls.

Combining blocking with reporting the number gives you the best protection and helps others stay safe too.

Scammers use urgency, threats, or too-good-to-be-true offers to pressure you into acting quickly. Legitimate organisations won’t mind if you hang up and call back later.

If you’re unsure, hang up and independently find the company’s official number to confirm whether the call was genuine.