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HMRC Tax Refund Scam Alert

Beware of fake HMRC calls offering tax refunds in exchange for personal details

HMRC scam

The HMRC Tax Refund Scam Explained

Fraudsters impersonating HMRC officials call claiming you're due a tax refund. They'll ask for personal and bank details to process the refund, but in reality they're stealing your information.

Warning: HMRC will NEVER call you about tax refunds out of the blue. All genuine refunds are processed automatically.

How the Scam Works

  1. You receive an unexpected call from someone claiming to be from HMRC
  2. They say you're owed a tax refund (often citing an exact amount)
  3. They ask for personal details including National Insurance number
  4. They request bank details to "process the refund"
  5. Alternatively, they may send you to a fake HMRC website

Real HMRC Contact Methods

Genuine HMRC contacts will:

  • Never ask for bank details over the phone
  • Never threaten you with arrest
  • Never demand immediate payment

What To Do If You're Targeted

If You Suspect a Scam

  • Hang up immediately
  • Never give out personal information
  • Report the call to HMRC and Action Fraud
  • Check your tax account online via GOV.UK

If You Shared Information

  • Contact your bank immediately
  • Monitor your accounts for suspicious activity
  • Report to Action Fraud (0300 123 2040)
  • Consider credit monitoring services

Remember: HMRC will only contact you about a refund through the post or via your online tax account. They will never call, email or text about refunds.

Report an HMRC Scam Call